*Customer Success Associate (open to residents of Edo State, Delta State, Nasarawa State, Rivers State & FCT)
As the Customer Success Associate, you will be the first contact our agents and users make with Kudi. You will be responsible for ensuring that our agents/users have a seamless support experience over the phone, live chat and emails. This includes handling incoming issues and working with other teams to troubleshoot problems.
You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.
About Kudi
Kudi aims to make financial services accessible and affordable for all Africans and is particular about retaining her place as a significant player in the African fintech space. We have a well-established track record in payments, and our services have always met with excellent customer satisfaction. We are empowering agents to tackle financial inclusion while creating entrepreneurial opportunities.
About You
The ideal candidate for this role should have:
Strong command of written and verbal English
Ability to speak an indigenous Nigerian language is an added advantage.
Minimum of a Bachelor’s degree from a recognised institution.
Minimum of 1 year previous customer service experience is a plus .
Friendly and welcoming manner with clients and other members of the customer service team.
Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
Familiarity with customer relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers
Excellent organizational and multitasking skills.
Ability to maintain a calm and polite manner in stressful situations.
Willingness to cooperate with customers and management to resolve any issues that may arise.
Passion for delivering amazing customer experience.
Good time management skills and an ability to thrive in a fast-paced environment.
About the Position
Provide seamless/personalized customer experience to our customers .
Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
Maintain updated knowledge of the organization's products, services, and customer service policies.
Communicate effectively with stakeholders to help resolve issues with Kudi support tools.
Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Learn our product to configure the platform to meet the needs of new users
Provide platform training and onboarding for new and existing users
Develop and maintain an ideal user/customer profile and collect User feedback
Interface with other internal teams in order to help agents resolve their issues
Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution
*Job Title: Power Plant Operator (Gas Plant)
Location: Sagamu, Ogun
Key Performance Indicators:
· To arrange all the critical/ non critical spares to minimize the breakdown time of Gas engine.
· Maintain spares by making indents, issue slips, RGP's etc.
· Maintain all the log books.
· Maintain all the records like Log book, breakdown record, history card.
· To maintain all the fuel stock like Petrol, Diesel, Natural Gas day to day basis.
· Monitoring all the parameter for keeping them under prescribed limits.
· Environment Health Safety
· Ensure Uninterrupted Power supply of Gas Gensets for all the equipment.
· Maintain clean and hygienic working conditions in Power house.
· Use PPE on job.
· Adopt safe and healthy work practices
Requirements;
· Diploma / BEng in Mechanical Engineering from reputed institution.
· Minimum of 5 years' experience working on a 5 MW Gas Engine in a similar manufacturing environment, preferably in the Process industry.
Interested and qualified candidates should kindly send CVs to cv@ascentech.com.ng with the job title as the subject of the mail
Job Title: Slitting Operator
*Location: Sagamu, Ogun
Responsibilities;
· Responsible for the preparation and processing of material in and out of the Slitting Operation
· Operate machine to slit continuous lengths of material, such as metallic foil, paper, plastic, rubberized sheeting, or textile fabrics, into strips of specified width
Requirements;
· HND degree in Engineering
· Minimum of 5 years working experience as a Primary Slitter Operator in a Manufacturing company
· Experience of operating Primary & Secondary Slitters, specifically for BOPP Film
· Excellent written and verbal communication skills in English
· Should be familiar with Rip-machine operator, roll-cutting operator, slitter-and-rewinder-machine operator, splitter operator Aluminum-Foil-Spooling-Machine Operator, Straight Cutter, Machine Binding Cutter; Cuff Slitter; Electric-Tape Slitter; Facing Slitter; Paper Slitter; Tape Cutter.
Interested and qualified candidates should kindly send CVs to cv@ascentech.com.ng with the job title as the subject of the mail
Job Title: Transaction Trainee
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
Bank Teller, Customer Service and Bank Admin Staff
Requirements
Interested Candidate must be computer literate
Interested Candidate must possess good writing and communication skills.
Interested Candidatemust be possess either B.Sc or HND certificate
Interested Candidate must have completed NYSC
0 - 1 year Experience.
Application Closing Date
25th January, 2021.
How to Apply
Interested and qualified candidates should send their CV as a Word attachment to: recruit@septagusconsulting.com using the Job Title as the subject of the email.
